Coronavirus can cause serious health complications and so our priority is to ensure the welfare of both our customers and staff. We also want to ensure we continue to provide the quality service you’ve come to expect from us throughout the period.

We have built strong relationships with our suppliers over many years and are in regular contact with them; however they are experiencing severe shortages in many cleaning products such as Anti-bacterial hand cleansers, tissues and anti-bacterial cleaners. We are at present using stocks we have within our own stores but these will be running low within the next few weeks but our suppliers have confirmed that new stocks will be available very soon so it is business as usual.

Keeping You and Us Safe

People make our business and yours, so we want to ensure that they are safe. Therefore, as a minimum we are fully complying with the UK Government advice regarding Coronavirus and will continue to do so as this is updated. We are taking the following additional steps:

  • We have implemented and reinforced good hygiene for all our staff including providing hand sanitisers, disposable gloves, as well as instructions in how to use these properly.
  • We have stopped all non-essential travel and meetings with those both inside and out of Alternative Cleaning Limited to reduce the chance of infection and are encouraging phone meetings rather than face to face
  • We are making arrangements to eliminate or reduce contact between our Managers, drivers, office staff and cleaning operatives. Again, we believe this will reduce the chance of transmission of illness between our staff. This will reduce the chance of multiple staff being infected simultaneously and spreading it to the supply chain.

The Chief medical officer for the Government has stated that it is unlikely for any virus to survive on surfaces for more than 72hours. Therefore, we have upped the frequency of cleaning to touchable areas such as; hand rails, lift buttons, door handles, hand plates, etc.; and have encouraged customers to carry out in house cleaning on a daily basis to their own work stations, computers and telephones etc. this as well as our regular cleaning all helps keep the spreading of the virus down.

GDPR- The General Data Protection Regulation

The GDPR (General Data Protection Regulation) of 2018 replaces the current Data Protection Act of 1998. Both Employers and their employees have new responsibilities to consider and help ensure compliance. After Britain leaves the European Union, a new UK Data Protection Act will ensure that the GDPR principles remain in the UK law.

Data Protection

Alternative Cleaning Limited may be required to collect process and store data which relates to its stakeholders, including our employees, customers, suppliers, etc., in order for the company to carry out its duties, right and obligations. All information and data stored, is done so securely in accordance with the principles of Data Protection Act 2018. The company may require to change its data protection procedures from time to time to continue to comply with changing legislation.

The information will be used primarily for personnel, administrative and payroll purposes; however there may be other requirements for data collection in association with the company’s business operations. The company will adopt appropriate organisational and technical measures to prevent the unauthorised use of unlawful processing or disclosure of data.

Personal Employee Data

We may require, in the case of our employees, to collect personal data, this may include:

  • Name, Address and Date of Birth.
  • Job Title.
  • Contact Telephone Number and Email Address.
  • Bank account details.
  • Health Conditions and medicine and treatments taking.
  • Any Alleged Offences and/or Criminal Convictions (whether spent or impending).

Some of this data is classed as “sensitive personal data”. This may include information relating to racial or ethnic origin, trade union membership, physical or mental health or existing medical conditions and any alleged offences and/or criminal convictions.

Anybody applying for a work position at Alternative Cleaning Limited will be asked to provide/confirm their personal and/or sensitive personal data as required. By providing this information, they will allow consent to Alternative Cleaning Limited collecting, processing and storing this information.

Clients and Suppliers of the Company

We will require process customer information which includes their address, contact information (including key contacts, telephone numbers, and emails), site specific information etc. We are committed to ensuring that your information is secure. We have put in place company procedures to ensure that your information is held securely and safeguarded at all times.

We may occasionally send out promotional literature or information on new services or products which we think you may find interesting. We may also send out information on changes in legislation which may affect the services we, or our sub-contractors provide to our customers. We may contact you by e-mail or if you utilise the Twitter page via our website, we will also provide information at periodic intervals.

Cookies and Website

Our Company uses Google and for a standard implementation of Google Analytics. Google collects a lot of data from every visit / visitor to your website but it does not store any personally identifiable information. A visitor’s IP address (which is now recognised as personal data by GDPR) is used to determine their physical location but the IP address itself is not data that can be accessed through Google Analytics. All data in Google Analytics is aggregated and anonymised.

Rights under the Data Protection Act

Where the Act classifies you as a ‘Data Subject’, you have a number of rights under the Act. This includes the right to:

  • Access the personal data the company holds about you.
  • Have inaccurate data corrected or removed by the company.
  • Prevent the processing of information which may damage your Company’s reputation and image.
  • Prevent unsolicited marketing.

Further Information on Data Protection

  • You can find more information on Data Protection from the Information Commissioner’s Office at

Disclosure of Data

Alternative Cleaning Limited handles all data in compliance with the Data Protection Act 2018. We recognise the importance of correct and lawful processing and therefore the data you provide will only be used for Alternative Cleaning Limited’s Purposes.

We only where necessary  forward to a third party to comply with legislation, to enforce policies, protect our, or other’s property or safety (e.g. HMRC; the pension provider, senior managers/Directors of the Company; enforcement agencies or relevant authorities).Alternative Cleaning Limited do not sell trade or transfer information to external parties.

Disclosure of some personal data may also be made to other entities not identified above where it is a legal requirement to do so. This will only ever be done in accordance with the Act. The company will retain your personal data as long as necessary for the purposes described above. After termination of your employment Alternative Cleaning Limited are required to hold your personal data for a period of time to satisfy statutory/legal obligations or for administrative purposes usually no less than 3 years.

If there is a personal data breach that is likely to result in a risk to the rights and freedom of an individual Alternative Cleaning Limited will inform the ICO (Information Commissioners Office) within 72 hours and, if the risk is deemed to be high, also inform the individual concerned.

Rights under the Data Protection Act

Where the Act classifies you as a ‘Data Subject’, you have a number of rights under the Act. This includes the right to:

  • Access the personal data the company holds about you.
  • Have inaccurate data corrected or removed by the company.
  • Prevent the processing of information which may cause you harm or distress.
  • Prevent unsolicited marketing

More information on your rights is available at;

Employees Right to Request their personal Data

Alternative Cleaning Limited’s employees have a right to access information that we may hold on them. This could include information regarding any grievances or disciplinary action, or information obtained through monitoring processes.

If an employee wants to see their personal data, they should speak to managing director. Most requests for personal data can be provided quickly and easily.

If for any reason we are unable or unwilling to agree to request, an employee could make a Subject Access Request. A subject access request should be in writing and include:

  • Full name, address and contact details
  • Any information used by the organisation to identify the employees (account numbers, unique ID’s etc.)
  • Details of the specific information required and any relevant dates.

Alternative Cleaning Limited will endeavour to deal with an employee’s Subject Access Request within one month under the GDPR recommendation.

While the Data Protection Regulation allow an employer to charge a fee for Subject Access Requests, fees may only be required under GDPR if the requests are “manifestly unfounded or excessive”.

If an employer refuses a request they must inform the individual within one month:

  • Why they have refused the request
  • That the individual has the right to complain to the supervisory authority and to a judicial remedy.

Further Information on Data Protection

You can find more information on Data Protection from the Information Commissioner’s Office at